FAQs

Here are some frequently asked questions within the mold remediation and water damage industry:

How Soon can you Respond?

AZ Hydro Pro offers 24-hour Emergency Service. Water damage or floods take priority over less pressing jobs. We strive to be onsite within one hour of the initial phone call; acting quickly in paramount to minimizing damage to your home or office.

Is Water Damage Covered by Insurance?

Most homeowner’s insurance policies will cover water damage restoration. Review your policy today or contact your agent to make sure you are covered. It’s better to know your coverage now, water damage can happen any time; you don’t want to be hung out to dry!

How Much Does Water Damage Restoration Cost?

If you are claiming the damage with your insurance, be advised that most policy deductibles range between $250 and $1000. However, most water damage restoration will exceed the deductible amount. Therefore, your out-of-pocket expense is equal to your deductible.

If you choose not to file a claim with your insurance company, inform our technician and we will be happy to give you an estimate before we begin restoration.

What is the Water Damage Restoration Process?

The process is intended to restore the property to a pre-loss condition and consists of the following steps:

  1. Inspection with thermal imaging
  2. Water extraction
  3. Removal of wet carpet pad
  4. Disinfecting
  5. Drying of wet materials (placing air movers throughout affected areas)
  6. Moisture inspection (this verifies that the affected area is in fact dry)
  7. Re-Installation of carpet with new pad
  8. Carpet cleaning / Final clean-up

What is Mold?

Most people think that mold is a slimy, blackish-green discoloration found on carpeting, baseboards or wallpaper that exists only in dirty, unkempt homes or apartments. The truth is mold and spores can flourish in sparkling clean environments as well.

Molds are microscopic organisms found virtually everywhere outdoors. No one really knows how many species of mold exist but estimates range from tens of thousands to hundreds of thousands. Spore production is characteristic of molds in general to reproduce.

A spore is a small reproductive body that is capable of growing into a new organism, producing bacteria, fungi, and algae. Most spores are filamentous (thread-like) organisms so small that 250,000 of them fit on the head of a pin. They stay airborne indefinitely, drifting from one room to the next, landing on food, clothing, appliances, table tops, carpeting and furniture, walls and woodwork. Any wet, damp or humid surface becomes a breeding ground for mold colonies and more spores.

Where can Mold be Found?

Mold and mildew can be found inside your sink,  dishwasher cabinets, bathrooms and laundry areas. There is an 86% chance of mold growing somewhere in or on your refrigerator. It’s nestled into the microscopic crevices of clothing, furniture fabric and in your carpeting.

There is little doubt that mold spores exist in your heating and air conditioner system duct. AC units can continually disperse spores throughout the home or building looking for a place to plant themselves.

It can be found in your window sills, basement, crawl space and attic, office desk, indoor plants, kitchen counter space, on the T.V., in your fireplace and countless other places.

How do I Detect Mold?

You probably already have two effective mold detectors; your eyes and nose. If a blackish, grayish or greenish discoloration appears, especially if the location is or was damp, it is almost certainly mold. You may not know what type it is or how extensive the problem may be, but you do know a mold problem exists and it won’t just go away by itself!

Some problems are not always visually obvious, but there are other warning signs to help detect mold. If a building smells dank and musty, there is probably mold somewhere. If you find yourself clearing your throat a lot or having pet-like allergies without any pets, chances are you’re experiencing mold. If you feel sick at home or work but you feel fine a few hours after you leave the environment, there is probably mold.

The presence of mold, water damage, or musty odors should be addressed immediately. In all instances, any source of water must be stopped and the extent of water damage determined. Water damaged materials should be dried and repaired.

Early warning signs of mold are easily overlooked by the public due to a general lack of knowledge.

The most dangerous mold is the mold you can’t see simply because it often goes undetected so long that it becomes a significant problem. Visual signs of mold are often an indication of a much bigger problem. For example, mold on a wall can sometimes be the result of mold inside the wall trying to grow it’s way out. That’s why it keeps coming back in spite of the most rigorous cleaning efforts.

I Detect Mold in my Home, what Should I do?

If you have a concern about indoor mold exposure or are in question about a possible mold colonization problem, Arizona Hydro Pro is equipped to evaluate and assess your individual conditions. Our certified toxic mold inspectors (IHI Environmental) can conduct mold sampling and test to give you a comparative baseline analysis for an accurate snapshot of what is in the air you breathe.  

Call for a Mold Inspection today at (602) 242-1120. 

I’ve been Exposed to Mold, is my Health at Risk?

The above incidences could be everyday, ordinary “low-risk” occurrences of mold—or not. Each person has their own level of tolerance to the mycotoxins (poisons) emitted by mold. Individuals with higher levels of tolerance to mycotoxins can eventually become sensitized to these poisons from prolonged exposures.

“Higher risk” mold conditions are easily recognized by the sudden appearance of emerging mold. Another unmistakable evidence of this kind of mold problem is the presence of a pungent mildew or musty odor, even when mold is not visually evident. The faintest whiff of this odor should immediately prompt one’s concern about mold exposure.  Now it’s time to take quick action to identify and correct the mold. Our mold consultants are prepared to assist you in necessary planning and cost-effective corrective actions to take.

Some molds have been more closely associated with specific health problems. One example is Stachybotrys atra, a greenish-black mold often referred to as “toxic mold.” It grows on material with high cellulose content (e.g. drywall, wood, paper, dust). Stachybotrys becomes a problem when it emits mycotoxins capable of producing toxic effects in humans and animals. Many Aspergillus species of molds also produce mycotoxins.

Some molds release volatile compounds into the air, producing an unpleasant odor. Scientists label these compounds “microbial volatile organic compounds” or “mVOCs” (Moisture Remediation in Schools and Commercial Buildings, Environmental Protection Agency, March 2001). Exposure to mVOCs has been associated with headaches, dizziness, and fatigue.

Obvious Signs of Mold

Dark stains on stucco are often an indication of dampness and mold caused by excessive exposure to water. Concrete absorbs and holds water. Porous materials fixed to wet concrete will deteriorate.

Water stains and rusty nails in the tack strip is a sure sign of a water intrusion problem. Water may have penetrated the carpet and pad, dripped down the interior wall or entered from another room or even outdoors.

Hidden Signs of Mold

Another problem is of mold growing behind wall paper. It is possible to create potential mold problems when applying wall paper with mix-it-yourself glue that is applied too wet.

The top half of this image is a bath tub and shower tiles. A musty odor, reoccurring black lines in the grout and high moisture readings warranted removing the tile. As suspected, the walls behind the tiles were full of black mold.

Closer inspection revealed the rubber water seal on the shower door came loose. The owner tried to glue it back on. When that didn’t work, he decided to fill the opening with silicone caulk.

How Much Does Mold Remediation Cost?

Once you make the call to Arizona Hydro Pro to come out and survey the area in question, you should then contact your insurance agent to see if your policy covers mold/mold remediation. In most cases, your insurance agent will advise you of the procedure to follow when obtaining an estimate for mold. These estimates are not free, but fair and reasonably priced.

In most cases, you will only be responsible to pay an out-of-pocket fee that is subject to your insurance deductible. Generally speaking, the majority of insurance deductibles range from; $250, $500 and $1000. Again, check with your agent if you are making a claim to cover this service.

If you have any questions, please contact our office and we will be happy to assist you through this process.